24th March 2020

In these uncertain times we just wanted to update you on Adrenalin Jungle’s position following Government and Public Health England’s announcement on Friday the 20th of March and Monday the 23rd of March

Prior to the announcement on Friday the 20th of March we had already implemented a raft of enhanced cleaning protocols as well as insisting on guests socially distancing which you would think would be quite easy to do in 150 acres of woodland but even with all this space we found it was difficult to enforce and people instinctively gathered together because it’s just habit.

Following the Government and Public Health England’s announcement on Friday the 20th of March we felt the responsible course of action was to close Adrenalin Jungle with immediate effect for an initial period of 72 hours to give us time to evaluate the guidelines and how they impact on us as an outdoor venue.

72 hours on, and following the PM’s address on Monday the 23rd of March Adrenalin Jungle extending the forced closure for a further 21 days so it complies to the PM’s guidelines, this means we will now be closed until Monday the 13th of April 2020 at the earliest.

So the biggest question customers are asking us is “WHAT DOES THIS MEAN FOR US”.

Well if your booking is scheduled for delivery before the 13th of April 2020 it means we are now unable to delivery this for you on the date booked.

It is our hope that wherever possible you will allow us to postpone your bookings, a postponed event will be open ended so it’s not restrained by weeks or months while we are closed, once we are open we plan to then give all groups a year from our re-open date to re-book.

We hope that if your visit was linked to a wedding that has had to be postponed then when the wedding gets re-booked so will your hen or stag do, if your visit was for a birthday these come around every year so we hope we will be able to entertain you next year and if you were getting friends or family together for your visit to us we hope that after your period in lockdown that your still talking to each other so will want to still come to see us!

If a straight postponement doesn’t work for your group then we are offering you the option of converting your deposit payment into a voucher which you can use, sell or gift to anyone once we reopen, the voucher would be vaild for 1 year form the date we reopen.

We hope that the majority of guests / groups will be happy with one of these options but we also know that some will be seeking refunds for deposits paid and we need to honest with you about this, refunds may take us some time to process and we may not be in a position to refund deposits until we re-open again and are back on our feet.

So in a nutshell if your booking was scheduled for delivery before the 13th of April 2020 the options we can offer you right now are as follows.

  1. Postponement, if your able to do this then we would really appreciate it, please reply to this email to that affect so we can keep a record or this for when you come back to us to rebook
  2. A voucher which you can use, sell or gift to anyone once we are back open. If this is your preferred route then please reply to this email to that affect so we can send you this voucher.

  3. Request a refund. Please note if you do go down this route we will do our best to arrange this as soon as possible but it may take us some time to action.

If your booking is scheduled for delivery AFTER the 13th of April 2020 the current option is.

  1. Postponement, even though we may be back open by the time we get to your event date we know groups need to be able to plan so if you want to take this option now, please reply to this email to that affect so we can keep a record or this for when you come back to us to rebook.
  2. A voucher which you can use, sell or gift to anyone once we are back open. If this is your preferred route then please reply to this email to that affect so we can send you this voucher.

  3. Wait and See, because your event date is booked for beyond Monday the 13th April and right now we have only been told we have to remain closed until then, if this forced closure is extended then we will be in touch with the options available to you at that time

If you’re not happy with our current position we are really sorry but as a small local company we are trying to find a way to honour our commitment to our customers while doing everything we can to stay afloat and retain our staff so that we can be here for you when this is all over.

If the information in this update does not answer your questions or provide you with a satisfactory option then please email us at info@adrenalinjungle.com and we will do our best to respond in a timely manner but bear with us as we have been forced to furlough all other staff at this time so we only have 1 person dealing with all enquires.

Adrenaline Jungle wants to close by thanking you for your custom, your understanding and for the support so many of our groups have already shown us and we sincerely hope we will have many more opportunities to entertain you, and your friends and families in our amazing corner of Sherwood Forest in the not too distant future.

Stay Safe by Staying Home if you can.

Regards

Don Logan
Adrenalin Jungle Ltd

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20th March 2020

In light of today’s (20/03/2020) Government and Public Health announcement Adrenalin Jungle has taken the decision to close its venue in Sherwood Forest with immediate effect.

After over 20 years of providing outdoor activities in an amazing setting at Sherwood Forest this is a sad time for us, but we understand the greater cause.

We are in the process of contacting all groups that are booked to be with us this weekend informing them that they should not travel to us.

This closure will be in place for at least the next 72 hours while we review the finer details of today’s announcement but this 72 hour window will probably be longer subject to clarification of the government’s position.

Just to explain the reason for saying “for at least 72 hours”, this is to give us time to evaluate all of the statements made in tonight’s PM announcements, we are determined to follow government direction but need to understand the finer detail on how if affects activity centres such as ours.

Adrenalin Jungle is based in 150 acres of Sherwood Forest it doesn’t get more outdoors than us,  so if there is any way we can help members of the public have a level of outdoor exercise without breaching the recommendation on social distancing  then we will aim to do this but we need time to consider if this is possible.

 We believe that we have a role to play in ensuring the mental and physical well-being to our guests while the government is offering to cover 80% of our staff wages then we will look to do this at cost so that we can provide an outdoor experience  for you in these unprecedented times.

For those who have existing bookings with us, we are doing everything we can to respond in a timely manner to calls and emails but please bear with us as we have 1000’s of guest book to attend over the coming months so this could take us some time but we will respond to them all.

We want to close by thanking you for your custom at Adrenaline Jungle over the past 25 years and also your understanding and the support so many of our groups have  already shown us and we sincerely hope we will have many more opportunities to entertain you all in our amazing corner of Sherwood Forest in the not too distant future.

Sincerely,

Don Logan
Adrenalin Jungle Ltd

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17th March 2020

Adrenalin Jungle coronavirus (COVID-19) Press Release 

Following the press conference given by Government and Public Health England on the 16th of March The Adrenalin Jungle’s operating position has not changed, for information on the enhanced procedures we are following in the post dated the 16th of March below.

As an outdoor venue we do not fall into the current Avoid List (please see point 4 on the below guidance on what social distancing is: Avoid large gatherings, and gatherings in smaller public spaces such as pubs, cinemas, restaurants, theaters, bars, clubs), we appreciate the list isn’t exhaustive but the emphasis is currently on enclosed spaces, as we are based in 150 acres of woodland with all events delivered outdoors we do not feel that currently the guidance impacts on our ability to function.

In addition to being outdoors our client demographic does not in our opinion fall into the at risk categories they have highlighted below as the average age of our customers is between 12 and 45, and because our events have a level of physicality to them so those that book more often than not are in good health.

We have not been told to close but some could interpret the Government and Public Health England advise as “DO NOT GO ANYWHERE INDOORS OR OUT” and if that’s how you interpreted it then we have no problem with that but that’s not how we see things as of the 17th of March 2020.

What Adrenalin Jungle is advising guest at this moment in time is

  • Anyone with an underlying health problem as laid out in the guidance below should think long and hard before coming to Adrenalin Jungle.
  • Anyone that has contact with anyone that falls into the at risk categories listed below should think long and hard before coming to Adrenalin Jungle.
  • Any one exhibiting the symptoms associated with  of coronavirus (COVID-19). SHOULD NOT ATTEND an event at our venue.

We are an industry built on making sure guests are safe at all times while in our care, and that does not change in the face of COVID-19  or any other threat of illness that would interfere with our ability to provide you with an enjoyable and memorable playing experience.

If you are in any doubt as to whether you should or should not attend please do not let the monetary position be any part of the decision making process

Despite our best efforts to continue to deliver our events to guest that wish to attend we fully understand that circumstances are evolving every day so even if we remain open we are offering all groups the option to postpone there booking with us to a new date at some point in the future which will be agreed once the situation is under control.

There is no cost associated with postponing your event all we ask is that you inform us at least 48 hours before your visit date so we can inform staff that they are no longer required.

This is NOT Adrenalin Jungle trying to fly in the face of Government and Public Health England advice, they have advised higher levels of social distancing and below is a copy of the text taken directly from the GOV.UK website (https://www.gov.uk/government/publications/covid-19-guidance-on-social-distancing-and-for-vulnerable-people/guidance-on-social-distancing-for-everyone-in-the-uk-and-protecting-older-people-and-vulnerable-adults) where they outline those at higher risk and what they and those that live with them should avoid.

The Government and Public Health England guidance as of 17:00 16th June 2020

Background and Scope of Guidance

This guidance is for everyone. It advises on social distancing measures we should all be taking to reduce social interaction between people in order to reduce the transmission of coronavirus (COVID-19). It is intended for use in situations where people are living in their own homes, with or without additional support from friends, family and carers. If you live in a residential care setting – guidance is available at residential care setting

We are advising those who are at increased risk of severe illness from coronavirus (COVID-19) to be particularly stringent in following social distancing measures.

This group includes those who are:

Note: there are some clinical conditions which put people at even higher risk of severe illness from COVID-19. If you are in this category, next week the NHS in England will directly contact you with advice the more stringent measures you should take in order to keep yourself and others safe. For now, you should rigorously follow the social distancing advice in full, outlined below.

  • People falling into this group are those who may be at particular risk due to complex health problems such as:
  • People who have received an organ transplant and remain on ongoing immunosuppression medication
  • People with cancer who are undergoing active chemotherapy or radiotherapy
  • People with cancers of the blood or bone marrow such as leukaemia who are at any stage of treatment
  • People with severe chest conditions such as cystic fibrosis or severe asthma (requiring hospital admissions or courses of steroid tablets)
  • People with severe diseases of body systems, such as severe kidney disease (dialysis)

What is social distancing?

Social distancing measures are steps you can take to reduce the social interaction between people. This will help reduce the transmission of coronavirus (COVID-19).

They are:

  1. Avoid contact with someone who is displaying symptoms of coronavirus (COVID-19). These symptoms include high temperature and/or new and continuous cough;
  2. Avoid non-essential use of public transport, varying your travel times to avoid rush hour, when possible;
  3. Work from home, where possible. Your employer should support you to do this. Please refer to employer guidancefor more information;
  4. Avoid large gatherings, and gatherings in smaller public spaces such as pubs, cinemas, restaurants, theaters, bars, clubs
  5. Avoid gatherings with friends and family. Keep in touch using remote technology such as phone, internet, and social media.
  6. Use telephone or online services to contact your GP or other essential services.
  7. Everyone should be trying to follow these measures as much as is pragmatic.

For those who are over 70, have an underlying health condition or are pregnant, we strongly advise you to follow the above measures as much as you can, and to significantly limit your face-to-face interaction with friends and family if possible.

This advice is likely to be in place for some weeks.

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16th March 2020

Adrenalin Jungle update on our current operating position in relation to Coronavirus (COVID-19) .

On behalf of everyone at Adrenalin Jungle, we want to thank you for considering a visit to us.

We appreciate your faith in us and we want to reconfirm our dedication to providing you with a fun and safe experience that extends to every aspect of our business.

Adrenalin Jungle has built its reputation on ensuring the safety of our customers. We feel it is of the utmost importance to let you know that safety—your safety—is, and will continue to be, the top priority at our venue. That does not change under any circumstances, including the concerns posed by Coronavirus (COVID-19).

Currently there are no restrictions on social gatherings of any type in England so Adrenalin Jungle is open and will be delivering events to its customers as planned, should the advice from Public Health England / The Government change and this change affects our ability to open the venue we will be in touch but for now we are continuing as normal.

Should the situation develop and Public Health England / The Government implements restrictions on social gatherings if they follow the move taken by other country’s i.e. a limit of up to 100 members of the public at an indoor venue and 500 at an outdoor venue Adrenalin Jungle will fall below the 500 cap for an outdoor venue.

This means unless Public Health England / The Government implement stricter restriction than the 500 cap at an outdoor gathering Adrenalin Jungle is expecting to continue to trade as normal or as normal as is possible in such unprecedented times but will be complying with any and all Public Health England / The Government restrictions as and when they are implemented.

Every single day, we use the best cleaning methods on our equipment and that will not change as we work through this current Pandemic just as it does not change when we operate through the yearly cold and flu seasons, in addition to we wanted to inform you that

  • All customer are issued with freshly laundered coveralls that are only ever used by 1 person before being re-laundered
  • All gloves issued are either brand new or have been washed before being re issued
  • We do not use the same paintball or airsoft goggles twice in any day and these are hot washed every time.
  • We have increased general cleaning, including common areas, counters, Hot Drinks stations etc
  • We have antibacterial wipe dispensing stations around the venue.
  • Our staff will be using gloves at all times and gloves are being made available to all customers.
  • We are asking groups to down load and pre-complete the entry forms ahead of arrival – you can do this by clicking HERE . P.S. When completing the form please put the date of your visit not the date you fill the form in.

These measures are now a daily standard for us, as is making sure that every piece of equipment is cleaned at the end of every day and ready for the next guests.

We are an industry built on making sure guests are safe at all times while in our care, and that does not change in the face of COVID-19 or any other threat of illness that would interfere with our ability to provide you with an enjoyable and memorable playing experience.

Despite our best efforts to continue to deliver our events to guests we understand that there are circumstances evolving every day that are beyond all of our control so In addition to the above enhanced measures we are also offering all groups that have a confirmed booking us the option to postpone their booking to a date in the next 6 months yet to be confirmed as long the group organizer informs us at least 48 hours before the event date at no extra cost.

What this means to you is that if you book an event with us now but circumstances change meaning your unable to attend on the date originally booked you are going to be able to reschedule you event.

If you have any questions or concerns, please feel free to contact us directly

We would personally like to thank you for your understanding and support at this time and we look forward to allowing you the room for a brief escape from all that is going on in the world without compromising your expectations and safety.

Sincerely,

Don Logan
Adrenalin Jungle Ltd

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Adrenalin Jungle Press release 12th March 2020

Dear Customers we just want to let you know the current position Adrenalin Jungle is taking in relation to the ever unfolding Covid-19 outbreak.

Guest and Staff health and welfare is at the core of everything we do and this current pandemic is no exception.

We are monitoring the situation very closely and we are following the advice and guidance that Public Health England and the Government are giving.

Currently there are no restrictions on social gatherings of any type in England so Adrenalin Jungle is open and will be delivering events to its customers as planned.

Should the situation develop and the Government does implement restrictions on social gatherings if they follow the move taken by other country’s i.e. a limit of up to 100 members of the public at an indoor venue and 500 at an outdoor venue Adrenalin Jungle will fall below the 500 cap for an outdoor venue.

This means unless the Government implement stricter restriction than the 500 cap at an outdoor venue Adrenalin Jungle is expecting to continue to trade as normal or as normal as is possible in such unprecedented times but will continue to comply with any and all government restrictions as and when they are implemented.

In addition to the current guidelines i.e. washing hands or using sanitizers, catching a cough and binning it, we have implemented a more stringent cleaning regime and where staff or guests touch the same equipment or surfaces we are proving an additional layer of protection in the form of gloves.